Forway AI Automation
Your Store, Running Around the Clock
Customers in the US expect answers at any hour, and sellers lose hours every week to copy-paste tasks. Forway AI connects your store, inbox and spreadsheets to automate customer replies, order updates and routine workflows — with your team stepping in only when a human is needed.
24/7
AI assistance
Fast
Response flow
Smart
Automation
What Forway AI automates
Most ecommerce questions repeat: “Where is my order?”, “Do you ship to my state?”, “How do I return this?”. Forway AI answers these instantly on your website and WhatsApp, using your own policies and order data, and hands complex cases to your team with the full conversation attached.
Behind the scenes, it also runs workflows: syncing orders into Google Sheets, alerting you when stock runs low, drafting replies to marketplace messages for review, and producing daily sales summaries.
Automation with a human in the loop
Marketplace accounts are valuable, so anything that could affect account health — refunds, policy questions, buyer disputes — is routed to a person for approval. You get the speed of automation without handing over control.
What’s included
AI customer support
24/7 replies on your website and WhatsApp, trained on your policies.
Order status updates
Automatic “where is my order” answers from tracking data.
Workflow automation
Orders, stock and reports synced between your tools.
Smart alerts
Low stock, late shipments and negative reviews flagged fast.
Reply drafting
Draft replies to buyer messages for your team to approve.
Daily summaries
Sales and support summaries delivered every morning.
How it works
A clear process with one point of contact from the first call to launch. You always know what happens next.
Request A Quote- 01
Discovery
We list your most time-consuming tasks.
- 02
Design
Workflows and AI replies planned and approved.
- 03
Connect
Store, inbox, WhatsApp and Sheets connected.
- 04
Test
Everything tested with real examples.
- 05
Launch & tune
Live, with weekly improvements.
Frequently Asked Questions
1. Will the AI reply to customers without my approval?
Only for routine questions you approve in advance, like order status and shipping times. Anything sensitive goes to your team.
2. Which tools can Forway AI connect to?
Common ones include your website, WhatsApp Business, email, Google Sheets and Shopify. We confirm marketplace integrations during discovery.
3. Is my customer data safe?
We only connect the data each workflow needs and use official integrations and permissions wherever available.
4. How much time can automation save?
It depends on your order volume, but most sellers save hours every week on support and reporting.
5. Can it work with your store management service?
Yes. Forway AI is used across our Amazon automation and store management services.
Let’s talk about your forway ai plan.
A free 30-minute call with our team. You leave with clear next steps.