Refund & Cancellation Policy

This policy explains how cancellations and refunds work for services bought from Forway Service Group through forwaybd.com, a written quote, an invoice or a checkout link. It works together with our Terms & Conditions. If a signed service agreement says something different, the signed agreement applies.

Strategy sessions booked through Book a Session and written quotes are free. You can cancel or reschedule a session at any time using the link in your confirmation email or by messaging us on WhatsApp.

If you cancel after paying but before any work, purchase or filing has started, we refund the amount paid, minus any payment-processor fees that the processor does not return to us.

Once work has started, refunds are assessed fairly against what has already been delivered:

• Monthly store management and VA services: you can cancel future months at any time with written notice before the next billing date. The current month is not refunded once work for it has begun.
• Project work (store setup, listings, websites, design): completed and approved milestones are non-refundable. Unstarted milestones are refunded or credited.
• Hourly work: hours already worked are billable. Unused prepaid hours can be refunded or credited.

These costs are paid to third parties or used immediately, so they can’t be refunded once committed:

• Government, state and filing fees (for example US LLC state fees), registered-agent fees and IRS-related costs
• Advertising spend paid to Amazon, Walmart, TikTok, Meta, Google or other platforms
• Inventory, samples, supplier deposits, freight, duties, shipping labels and warehouse fees
• Software subscriptions, domains, hosting, virtual numbers and other activated digital services
• Consultation time already delivered and completed research reports

Marketplace sales, approvals, rankings, account reinstatement and profit depend on the platform, your product, capital and competition. Because we don’t promise those results, not reaching a sales or ranking target is not by itself grounds for a refund. If you believe we didn’t deliver the agreed scope, tell us. We will review it and fix, re-do or credit the affected work where we fell short.

Email forwaybd@gmail.com or message us on WhatsApp with your name, invoice or order reference and the reason for your request. We acknowledge requests within 2 business days and aim to give a decision within 10 business days.

Approved refunds go back to the original payment method where possible. Bank and card processing times are set by your provider and can take an extra 5–10 business days.

Please contact us before opening a payment dispute so we can resolve it directly. Unauthorised chargebacks may lead to suspension of services and recovery of reasonable dispute costs, as set out in our Terms.

We may update this policy. The version published here, with its effective date, applies to new orders.